FAQ

1.Do I need to have an account to order ?

   No, you can also place an order as a guest. But , there are some perks if you have an  account with us :

   Quick checkout process

   Easily view your order status and order history 

   Receive updates detailing our new releases and special promotions

2.What payment methods do you accept ?

   We accept all major credit cards ( VISA ,Mastercard,  Discover ,AMEX) and PayPal    payments

3.How secure is my online order ?

    When purchasing online using your credit card,all of your information is           entered into a   SSL  secure web page.Your information is then SSL-encrypted and sent directly to  our   credit card provider's network , where your card and transaction is authorized   and   approved.your credit card information is not stored on our servers.

4.Are there any exchange rates?

   All of our transactions are based in US Dollars. If your credit card is based in another    currency , your order total will be calculated in accordance with the daily exchange   rate of   the date your credit card issuer processes the transaction.       

5.How do I set my shipping address?

 Since our website and service are based in English, all the information that you   typed in  is required to be English input method. If certain letters of your         address contain Non-English letters, you are advised to use the similar English    ones  instead. For example , you may change letter '?' to"c".

6.Can I change my shipping address after placing an order?

   Please be advised that your shipping address cannot be revised after the order has  been processed or shipped. Kindly update your shipping address to your residential  address instead of your vacational address as we do not know how long the    destination's customs department will have the package on hold.

7.How long does shipping take & how can I track my package ?

    The delivery time based on the shipping option you have chosen. Once the order has shipped, we will email your tracking number and tracking website.It usually takes how   long it mentioned on our shipping policy .

8,What Do I do if I have Missing Items in my order?

 If something is still missing , please contact us immediately

moderndealzone@gmail.com